SUBMIT TICKETS EASILY
No Emails Lost. No Calls Missed.
Customers can raise tickets via web forms, email, or portal. Each request is logged, tracked, and acknowledged instantly.
SUPPORT ACROSS ALL CHANNELS
No Platform Switching. No Delays.
Handle tickets from email, chat, phone, or website—all in one dashboard. Agents get a unified view for faster resolutions.
MONITOR SLAS ACCURATELY
No Missed Deadlines. No Escalations.
Set service level agreements (SLAs) and track compliance in real time. Odoo ensures your team stays accountable and efficient.
ASSIGN TICKETS AUTOMATICALLY
No Manual Sorting. No Confusion.
Tickets are auto-assigned based on teams, tags, or priority. Improve response times and make sure every case reaches the right agent.
INTEGRATE LIVE CHAT INSTANTLY
No Separate Apps. No Third Parties.
Embed live chat on your website to convert visitors into leads or support users in real time—fully linked with your helpdesk backend.
COLLECT CUSTOMER FEEDBACK
No Guesswork. No Gaps in Quality.
After ticket closure, send automated surveys to rate service and gather insights. Identify trends and keep improving your support.
- Frequently Asked Questions (FAQs)
What support channels does Odoo offer?
Odoo Helpdesk supports web, email, live chat, and phone requests—all managed in a single, centralized helpdesk platform.
Can I set SLAs for tickets?
Yes. You can define service-level agreements based on priority or category. Odoo tracks SLA deadlines and alerts teams before violations.
Is the helpdesk connected to live chat?
Absolutely. Tickets from live chat sessions are auto-generated and linked to customer profiles—helping your team act faster.